All stock products are dispatched with 2-3 working days from order date. Velvet products which are made to order will be dispatched 7-10 days from receipt of order, unless stated otherwise. All UK orders are dispatched by courier. If you require next day delivery please contact us as this can be provided at an extra cost.
All International orders are dispatched by Royal Mail International Tracked service, shipping time will vary depending on destination country. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
You are entitled to a product refund or exchange if your purchase is returned within 28 working days of receipt. Please notify us by email that you wish to return your purchase. Your purchase must be returned in the same condition as received, we will not refund or exchange, if the product is damaged, used or altered in anyway. Return postage costs are the customers responsibility.